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East Suffolk Council addressing housing needs

23 March 2022

East Suffolk Council has undertaken an in-depth, four-month review of its Housing Landlord Service and is now taking steps, with the guidance of the Regulator of Social Housing, to resolve a number of outstanding issues.

Following the appointment by the Council of a new Head of Housing last Autumn, the review, which relates to the Council’s own housing stock, commenced, and an independent consultancy provided support through this process.

The findings indicate that improvements are required in a number of areas, primarily in relation to the Council’s rent-setting policies and Health & Safety data records. As a result, East Suffolk has now referred itself to the Regulator of Social Housing, and they will now consider the information provided to them by the Council before determining whether any action needs to be taken.

A significant amount of work is already underway, to enable East Suffolk to be fully compliant with all standards set out by the Regulator, and the Council is now engaging with all its tenants to explain the situation, how this may affect them and the improvements that will now be made.

The action plan, prepared by senior officers at the request of the Leader of the Council, sets out the steps the Council will be taking to ensure all relevant Regulatory Standards are met. It covers a number of key areas, including the development of a more robust rent and service charge policy, a forensic audit of all tenancies and the creation of a comprehensive governance process.

The rent issues relate to decisions taken by the former Waveney District Council, predecessor authority to East Suffolk. However the Council will also be commissioning a comprehensive, external, independent Governance review to understand how these issues were not identified and resolved sooner, and to ensure that more robust mechanisms are put in place to prevent any issues such as this recurring.

The Council has also now appointed a Compliance Consultant to ensure the right policies, processes and mechanisms for monitoring are in place.

Cllr Steve Gallant, Leader of East Suffolk Council, said: “I am grateful to officers for the thorough and diligent review they have undertaken, however their findings are deeply disappointing, and reporting our position to the housing regulator is entirely the right approach.

“I want to personally reassure all our tenants that any discrepancies in relation to rent payment will be resolved  and a drop in the standards they should expect will be confronted and addressed. They are, and will remain, our number one priority and we are taking this matter incredibly seriously. We also know that they will have questions and we will make it as simple as possible for all tenants to get the information they want and need.

“As soon as the issues came to my attention a group of senior officers began the development of a robust plan to manage this situation and ensure it is rectified promptly. 
We have also assured the Regulator that these matters are being treated with the utmost importance and will be prioritised to ensure no unnecessary delays.”

The Council has written to every tenant in the district explaining the situation. It has also created a web page which will be updated regularly with new information and answers to any frequently asked questions: www.eastsuffolk.gov.uk/housing2022

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Council Tax £150 Energy Rebate

23 March 2022

If your home is in Council Tax bands A to D, you are likely to receive a £150 Council Tax rebate from the Government. This is to help towards the cost of living now that gas and electricity prices are set to go up. 

To get the rebate, you must be responsible for paying Council Tax at the property. You could still be entitled even if you get full Council Tax Support. Empty homes or second homes won’t get this rebate.

If you are eligible and have already been paying your Council Tax by Direct Debit, we will make the one-off payment straight into the same bank account. This will happen in late April or early May. You don’t need to do anything else.

Other help available The government has said there will be a discretionary scheme for people with homes in Council Tax bands E to H, and also people who don’t need to pay Council Tax but are still affected by high energy bills. When we know more about the discretionary scheme, we’ll put it on this website.

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Campaign urges households to recycle glass properly

18 March 2022

Residents across Suffolk are being encouraged to get behind a campaign calling for people to recycle glass properly.

Read more on Campaign urges households to recycle glass properly

How to Prepare for Flooding

3 March 2022

According to the Environment Agency, over five million people in England live and work in properties at risk of flooding from rivers or the sea, whilst more face flood threats from groundwater, surface water, sewers, and reservoirs.

This guide to preparing for a flood and protecting your property might be of use to our residents at some point - https://www.gocompare.com/home-insurance/limiting-flood-risk-and-damage/

In extreme conditions you won't be able to stop flood water, and you should always put personal safety above attempts to protect property and possessions. Despite this, there are steps that you can take to keep water out, to buy yourself time to preserve property and possessions, and to limit the damage that flood water does.

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Later Life Community Connect

2 March 2022

Later Life Community Connect is a single point of access telephone support line for people aged 65+, between 10am – 2pm, seven days a week. Tel: 01284 334516.  With a real person at the end of the phone, we are here to support, inform and advise on any issues around later life in Suffolk.  Through a warm handover process using both the Suffolk Information Partnership and more localised, place-based referrals, we will ensure that the caller receives regular follow up calls to check on progress.  

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East Suffolk Review of Parishes- Important

4 February 2022


East Suffolk Council is undertaking a Community Governance Review (CGR) covering the East Suffolk district.

Read more on East Suffolk Review of Parishes- Important

Befriending Service

19 January 2022

We have been contacted by BSEVC Community at Heart who are trying to establish which villages have or need befriending services, whether face-to-face or on the telephone.

Read more on Befriending Service

Damaged Bridge, Main Road Parham

10 January 2022

Parham Parish Council is continuing to chase progress on repairs to the bridge near The Pound. 

Read more on Damaged Bridge, Main Road Parham

30 households in Parham to take part in Green Canopy Scheme

10 November 2021

The Parish Council's plans to provide residents with fruit trees for the Queen's Platinum Jubilee have been very popular. 30 houses have signed up to join the scheme. Each tree will be registered under the Queen's Green Canopy scheme. 

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East Suffolk Council Consultations

1 November 2021

Draft Sustainable Construction Supplementary Planning Document, Draft Affordable Housing Supplementary Planning Document and Draft Cycling and Walking Strategy

Read more on East Suffolk Council Consultations